If you require more assistance, you can contact us by emailing [email protected], and you will receive a response within 24 hours.
COPYRIGHTS, TRADEMARKS, AND CONTENT
The entire content published on this Site, including but not limited to text, graphics, or code is copyrighted under copyright laws and is the sole property of Copyright www.edenhairextensions.com.au 2015, Eden Hair Extensions Group PTY LTD. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this Site for the sole purpose of placing an order with www.edenhairextensions.com.au. Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display, or transmission of the content of this Site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the Site.
You acknowledge and agree that all copyright, designs, the “look and feel” of the Site and all other intellectual property and material rights relating to the content as herein described, including Eden Hair Extensions Group PTY LTD and all HTML and other code contained in this Site, shall remain at all times vested Eden Hair Extensions Group PTY LTD Inc. and/or are the property of their respective owners. All such content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by federal and state laws and regulations and international treaty provisions. You are permitted to use the content only as expressly authorized by Eden Hair Extensions Group PTY LTD and/or its third party licensors. Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
In addition to the Intellectual property rights mentioned above, “Content” is defined as all information such as the “look and feel” of the Site, data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio files on this Site. Eden Hair Extensions Group PTY LTD tries to ensure that the information on this site is accurate and complete. We do not warrant that the Site’s Content is accurate, error-free. Your use of the Web Site is at your risk. Without limiting the foregoing, everything on the Web Site is provided to you “as is” and “as available” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or non-infringement. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on this Site. Eden Hair Extensions Group PTY LTD reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that Eden Hair Extensions Group PTY LTD. is not liable to you or any third party for any such withdrawal.
SECURITY & PAYMENT
Your financial & identity protection is our most important priority. That is why we process all payments through PayPal, which is one of the safest & most secure payment processing systems in the world.
We take reasonable care to make our Site secure. Our orders are processed using PayPal, Stripe and Afterpay. All payment gateways that we offer use a secure online gateway that encrypts your card details in a secure host environment. We will not store your credit/debit card details on our systems as Afterpay, Stripe & PayPal processes it independently of Eden Hair Extensions Group PTY LTD. PayPal, Stripe and Afterpay ensure all transactions will be fully encrypted and only used to process card transactions which you have initiated. To help ensure that your shopping experience is safe, simple and secure Eden Hair Extensions Group PTY LTD and Afterpay, Stripe & PayPal l uses Secure Socket Layer (SSL) technology.
CHANGES TO TERMS
ELIGIBILITY TO PURCHASE AND ORDER
The purchase of merchandise through the Site is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of New South Wales
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, email address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the Site’s terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to PayPal, and who have authorized us to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase.
By making an offer to purchase merchandise, you expressly authorized us to perform credit checks and, where Eden Hair Extensions Group PTY LTD necessary, to transmit or to obtain your credit card information or credit report information (including any updated information) to or from third parties solely to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorization and/or to authorize individual purchase transactions.
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Eden Hair Extensions Group PTY LTD offers products for sale that are in stock and available for dispatch from our distribution centre. Occasionally however, we may be waiting for shipments from our suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once stock has been delivered to us. Your rights regarding Advance Purchase are the same as those for any other purchase at the Site.
Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.
CHANGES TO PRODUCTS AND PRICES
Prices shown on the Site are in AUD Dollars and are inclusive of GST. For orders overseas, we are not responsible for any duties or taxes that may be charged at customs.
We reserve the right to make changes to the products and prices listed on the Site, and to other content of this website, at any time without notice.
While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified without Eden Hair Extensions Group PTY LTD. being held accountable for such inaccuracies or errors.
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
DUTIES AND TAXES
All prices indicated on this Site do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by Eden Hair Extensions Group PTY LTD.
CHANGE OF MIND RETURN – 60 DAYS
Our Change of Mind conditions do not apply to any returns made in accordance with guarantees entitled to you under the Consumer Guarantees section of Australian Consumer Law (see ‘Consumer Guarantees’ and ‘Faulty Products’ sections). We will happily offer you an exchange or refund due to Change of Mind, provided that the following conditions are satisfied:
- The request is made by you within 60 days of purchase
- You are able to provide proof of purchase in the form of the original receipt
- You have returned the product to us at your own expense
- The returned product must be in its original condition, in a saleable condition, is unused, unworn, unwashed, unaltered, is in its original sealed packaging and has any tags, product seals intact and untampered with
- In the case of a requested refund (does not apply to exchange requests), any ‘Free Gifts’ received as part of the returned purchase must be included and returned in its original condition, in a saleable condition, is unused, unworn, unwashed, unaltered, in its original sealed packaging and has any tags, product seals intact and untampered with
- You have not made more than 5 individual Change of Mind requests in the 12 months prior to your current request
Our team will assess the returned product upon receipt from you and determine if a refund or exchange can be issued. Once an assessment has been completed you will be notified in writing. If the above conditions have been satisfied, you will then have the option of a full refund or exchange for an item/ items of equal value. We reserve the right to refuse a Change of Mind request if the above conditions are not satisfied.
If requesting to return a purchase that originally qualified to receive a FREE GIFT with your order, it must also be returned with your order for your return to be processed.
As a consumer, you are entitled to certain guarantees in respect to products purchased from Eden. These guarantees are called Consumer Guarantees and are not impacted by the Change of Mind conditions mentioned above and are not limited by a defined timeframe. The Australian Consumer Law, however, does recognize that the relevant time period may vary by product depending on the nature of the product, the price paid, and any representations made about the goods.
Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund if it is deemed that your product has a major failure. You are also entitled to have your goods repaired or replaced if the goods fail to be of an acceptable quality and the failure does not amount to a major failure (minor failure)
On the basis of these guarantees , you are entitled to return the product you have purchased if you believe the product:
- is faulty
- has a problem that would have stopped you from purchasing it if you had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would or you asked for
- is not fit for its intended purpose
If you believe the product you have purchased falls into one of the above categories, then refer to the ‘Faulty Products’ section below. It should be noted that consumer guarantees do not apply when the product is deemed faulty due to abnormal use, misuse or neglect (use of products for purposes it was not designed or described). It also does not apply when the product has been damaged or has not performed as expected due to ignorance or ill application of the instructions provided within the original packaging (e.g. the product was cleaned with a damaging solution such as bleach or the product was stored in a location that was not clean and dry such as in a wet beach bag).
We strive for the highest standards of quality. If you believe your purchased product is faulty as outlined in the Consumer Guarantees section above, then we want to work with you to immediately resolve the issue. Kindly follow the steps below to request a return on the basis of a fault:
- Email us as soon as you become aware of the fault at [email protected] withyour order number and a description of the Including images of the fault would greatly assist us in processing the request faster but is not mandatory
- Our team will contact you to perform a Use and Care Assessment involving a series of frequently asked questions in an effort to specifically troubleshoot the issue. In many cases but not always, misunderstanding of the product and its specific application can be a factor
- If after the Use and Care Assessment the issue is still not resolved, then our team will request that you return the product to us for a Technical Assessment
- Upon receipt of the returned product a Technical Assessment will be performed. It may also be necessary for us to return the product to the manufacturer for further assessment in order to determine the nature of the issue or fault
- Once complete, our team will contact you directly to inform you of the outcome of the Fault Assessments
If the assessment reveals that the fault was minor, we will repair the product (or, at our discretion, we may replace the product or refund you in full). Eden reserves the right to refuse a return request if the product shows evidence of damage due to misuse, neglect or abnormal use which falls outside of the care instructions provided in the original packaging.
If the assessment reveals that the fault was major, you may reject the product and seek a refund, exchange, store credit, repair or replacement. In either case, if your product is deemed faulty you are also entitled to recover reasonable postage or transportation costs in relation to returning the product, so please retain a copy of your return postage receipts.
PRODUCT IMAGES AND COLOUR MATCHING
All product images are an accurate view of our products; however, we understand that different monitors,devices, and colour settings may cause the product colour to appear slightly different on screen. Werecommend watching our product videos, utilising our free colour matching process, signing up and qualifying to take advantage of our free colour samples or purchasing colour samples outright (no sign up required) to ensure you are satisfied with your colour choice.
You are responsible for all return shipping costs so it’s our recommendation that you send your return witha tracking number. We will not be held responsible for lost returns. In the case of a faulty product, please keepa copy of your return postage receipt as we will reimburse you if the assessment reveals that the product was faulty.
A refund will be issued via your original payment method after we have received, assessed (Use and Care as well as Technical) and confirmed that the returned product was indeed faulty.
RETURN PRODUCTS BEFORE CONTACTING EDEN
You must follow the steps outlined in either the ‘Change of Mind Returns’ or the ‘Faulty Products’ section above if seeking to return a product. Please note that refunds for products returned prior to contacting us will be refused as returns cannot be accepted at our warehouse facility.
GENERAL LEGAL TERMS
Confidentiality: You understand that Eden Hair Extensions Group PTY LTD grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. Eden Hair Extensions Group PTY LTD reserves the right to revoke these exceptions either generally or in specific cases.
RESOLVING YOUR CONCERNS