FAQs about Hair Extensions

Eden Hair Extension Clip-ins – Your Questions Answered

  • What does Remy, Double Drawn, Triple-Wefted Clip-In hair mean?
    Remy, Double Drawn, Triple-Wefted Clip-In hair is the thickest most voluminous Clip-in hair available. Remy means that the hair cuticle is pointing in the same direction, this prevents tangling and matting of the hair. Double drawn ensures that the hair is thick from top to bottom. Triple wefted means that you have 3 wefts of hair sewn onto a lace ribbon. This ensures that you receive the thickest, fullest hair possible
  • What is the difference between 120g, 160g & 220g extensions?
    All Eden Hair Extensions are made of the same high quality grade 100% Human Remy Hair. The only difference between each set is the weight. Our 120 gram set is most suitable for finer hair types. Our 160 gram set is our most popular set and is suitable for medium to thicker hair types. Often, this set can also be worn if you have finer hair. Our 220 gram set is our biggest set and is perfect for thicker hair types or if you are looking for that extra volume. All our Clip-Ins come with 10 pieces- 10: 1 x 8” weft, 1 x 7" weft, 2 x 6” wefts, 2 x 4” wefts, 4 x 1” wefts.
  • My EHE Clip-Ins aren't the right colour. I haven't opened the main part of the package, how do I return/exchange?
    If you would like to send them back for an exchange or refund, you may do that as long as the security seal has not been broken and they have not been opened or worn, please contact us prior to sending your Eden Hair Extensions back for full details & address information.
  • How do I know which colour to choose?
    If you are unsure on which colour will match you, feel free to send us an email hello@edenhairextensions.com.au of your hair taken outside in natural light and we would love to colour match you :)
  • How do I clip-in my Eden Hair Extensions?
    We have a whole page dedicated to this on our site! Check it out here: put in URL.
  • How long does my hair have to be to wear Eden Hair Extensions Clip-Ins?
    We recommend 6 inches minimum, but if you think you can make it work then you are more then welcome to try it out :)
  • Can my Eden Hair Extensions Clip-Ins be dyed?
    Our extensions are 100% human hair that has gone through its own dyeing process, and although they were constructed to accept colour, we do suggest getting a professional opinion by an experienced colourist. Dyeing may lead to shortening the lifespan of your Eden Hair Extensions Clip-Ins and possibly cause damage if not done correctly. We also recommend not lightening or using any bleaching agents. Please keep in mind, that if chosen to dye Eden Hair Extension Clip-Ins, it is up to the customers discretion and done at your own risk.
  • Can I use hot tools on my Eden Extension Clip-Ins?
    Yes you can! We always recommend using a heat protectant spray and on a side note some ladies wash them first to take off the vitamin enriched coating.
  • How often do I wash my Eden Clip-Ins?
    ONLY wash your Eden Hair extensions when they look like they absolutely need it! As they are not attached to your scalp, they don't receive the natural oils as our own hair does! So there is no need to wash them as often as you wash your own hair.
  • How long do Eden Clip-Ins typically last?
    The lifespan of Eden Clip-Ins is anywhere from 3 - 6 months, depending on their usage and how they are cared for and maintained.
  • My Eden Clip-Ins are shedding, what do I do?
    Some shedding is normal within the first couple wears, just like your own hair! But if you feel your Eden Clip-Ins are shedding excessively, please feel free to contact us.

Logistics - Your Questions Answered

  • How long does shipping take?
    iPlease allow for 2-5 business days to process and ship your order within Australia. If you encounter any problems please email us at hello@edenhairextensions.com.au.
  • How do I track my package?
    You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.
  • Where do you ship from?
    Our shipping facility is currently located in Sydney, Australia.
  • My payment won't go through?
    Try using a different browser, this tends to be the solution. If you are still experiencing issues, feel free to contact us at hello@edenhairextensions.com.au

Enjoy your Eden Hair Extensions! If you have any questions please contact us at hello@edenhairextensions.com.au



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