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Here are some answers to your questions about how to exchange your Eden Hair Extensions.

We understand that picking hair extensions (https://edenhairextensions.com.au/) might be a bit difficult when choosing from a computer screen.
If you have changed your mind about your purchase, we are pleased to offer you an exchange or refund provided that it satisfies the conditions outlined in our Returns Policy. In general terms we happily accept returns provided we can resell the returned goods.
While we hold our products to a high standard in terms of quality, we understand things can go wrong in rare circumstances. If a product is faulty, we will happily offer a repair, replacement, refund or exchange. This is explained in more detail in the ‘Faulty Products’ and ‘Consumer Guarantees’section of our Returns Policy.

You must contact us first at (hello@edenhairextensions.com) within the (60) day exchange period. All Eden Hair Extensions must be shipped backed in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. Generally speaking, the returned product must be in a condition where it can be resold. This is outlined in further detail in the ‘Change of Mind’ section of our Returns Policy. All exchanges must beaccompanied by proof of purchase such as your original receipt.
We will then provide you with our return address which is in a warehouse that is closest to you (Sydney, Australia), where the exchanged product will be assessed to ensure it satisfies the requirements outlined in the ‘Change of Mind’ section of our Returns Policy.

You are responsible for all exchange/return shipping costs. We recommend that you send your exchange with a tracking number as Eden can not be held responsible for lost returns. In the event that your product is faulty, you will be reimbursed for these postage costs. Further details can be found in our ‘Faulty Products’ section of our Returns Policy.

We will send you the different color hair extensions/style of hair extensions after we have received, assessed and confirmed that the returned hair extensions are in their original condition and saleable. Further conditions are outlined in our ‘Change of Mind’ section of our Returns Policy

We will send you the different colour hair extensions/style of hair extensions after we have received, assessed and confirmed that the returned hair extensions are in their original condition and saleable. Further conditions are outlined in our ‘Change of Mind’ section of our Returns Policy

No. You must contact us prior to sending your exchange as our return address is different from the address we ship our hair extensions from. Please note that exchanges for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility. Further details can be found in our ‘Change of Mind’ section of our Returns Policy.

You may contact us by e-mail at hello@edenhairextensions.com.au and we will reply to you within 24 hours.

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