FAQ Tape Extensions

How long do Eden Russian Tapes last after installation?

Eden Russian Tapes are the highest quality tape extensions available.If taken care of properly your Eden’s will stay in for 10-12 weeks. Once they have been removed, you can then have them reinstalled for another 2-3 wears.

Can the tape cause allergy?

Eden tape adhesive is hypoallergenic and will not cause an allergic reaction.

How do I remove the tape from my hair?

All Eden tapes are easy to remove by using a tape removal spray. Your trained stylist can remove the extension less than 5 minutes without causing any damage to your existing hair.

How long will my extensions last?

If taken care of your Eden Tapes can last 6-12 months.

Can I use any shampoo and conditioner on Eden Tapes?

Yes, of course. Please avoid using shampoos or conditioners that have high levels of alcohol or silicone. Both ingredients tend to loosen the adhesive bond.

Can I apply the tape and hair extensions myself?

We recommend that a trained stylist apply your hair extensions. This will ensure that your Eden’s are applied properly, will not fall out and will blend perfectly with your hair. Please email us hello@edenhairextensions.com.au if you would like a recommendation for a stylist in your area.

Will the tape hair extensions damage my hair?

Thankfully no. Eden’s have been designed to prevent any damage to your hair & leave your natural hair in beautiful condition.

How do I know what shade to choose?

If you are unsure what shade is perfect for you, please email us a picture of your hair in natural lighting to hello@edenhairextensions.com.au. We’ll get back to you within 24 hours and recommend the best Eden shade. We don’t want to brag, but we have had 99.9% accuracy with matching our customers to their perfect Eden shade online. Or, if you rather order a colour sample please visit our colour sample page here (https://edenhairextensions.com.au.au/collections/samples ). You can order any of our 11 colours and discover your perfect Eden match in the comfort of your hair own.

Can I dye my Eden’s?

Yes, you can dye your Eden’s. All Eden extensions are made with the highest quality, 100% remy human hair and can be dyed/ toned to whatever colour you desire. We recommend using sulphate free products and always testing the product on a section of the extensions before dying the whole set. Just like your own hair, dying the extensions strips them of moisture. Therefore, we recommend deep conditioning your extensions after you dye/tone them; just like you would your own hair.

Are Eden’s 100% Human Hair?

Eden tape extensions are 100% Remy, Russian Human hair and the most luxurious quality available worldwide.

How do I care for my Eden Tape Extensions?

  • Brush your Eden Tape Extensions with a wide tooth comb. When brushing your tape extensions ensure to hold the roots of your hair to prevent pulling on the bonds.
  • Never sleep or brush your Eden Tape Extensions whilst wet. Ensure your hair is dry when you sleep or brush your tape extensions.
  • To keep your Eden Tape Extensions looking great we recommend putting your hair in a braid before going to sleep at night.
  • Never use any products containing oil, alcohol or ethanol as this can damage the hair extensions and weaken the adhesive. Try your best to use sulfate free shampoo and conditioner.
  • When using hot tools be sure to use a heat protectant spray.
  • Do not use a flat iron directly on the tape tabs. This will weaken the bond and they will slip out.
  • Most importantly treat your Eden Tape Extensions with love and they will have you looking fabulous for months!

Any questions? Email us at hello@edenhairextensions.com.au as we would love to help.

Can I return or exchange my Eden’s?

Yes, of course you can! We strive to make your shopping experience as risk-free and enjoyable as possible. We offer 60-day exchanges & returns if the warranty seal has not been broken and your Eden’s have not worn or tampered with in any way. Please contact us at hello@edenhairextensions.com.au advising us of your exchange/refund and we’ll provide you with all the details and information. There is also more information on exchanges here and refunds here.

Can I use hot tools on my Eden Clip Ins?

Yes, you can! We always recommend using a heat protectant spray. On a side note some ladies wash them first to take off the vitamin enriched coating.

How often should I wash my Eden Clip Ins?

We recommend cleaning your Eden’s every 10-15 wears OR if you have used a lot of product on them.

My Eden Clip Ins are shedding, what do I do?

Some shedding is normal within the first couple wears, just like your own hair! But if you feel your Eden Clip-Ins are shedding excessively, please feel free to contact us at hello@edenhairextensions.com.au .

FAQ Eden Virgin Hair

Eden Virgin Hair

Eden Virgin Hair is highest grade of virgin hair available. Eden virgin hair is 100% natural human hair that has not been processed with chemicals, colours or tampered with in any way. Eden virgin hair is hair in its most natural, beautiful state. Each bundle has been cut from the ponytail of one donor, rather than multiple donors. This ensures that the hair cuticle runs in the same direction, that the bundle has the same texture and will not matte or tangle. Eden virgin hairwill last you1.5-2 years, depending on how well the hair is taken care of. Each Eden bundle undergoes a rigorous inspection for quality, lustre, texture and health; guaranteeing we only provide you with the highest quality virgin hair.

What is Remy, Full Cuticle Hair?

All bundles of Eden Virgin hair are 100% “Remy” or “Full Cuticle Hair” which means that cuticle is intact and that all the cuticles flow in the same direction from root to the tip. Remy quality has been collected directly from a single female donor and has been cut while it is in a ponytail. Because of the careful collection process, only Virgin Remy quality hair can guarantee that all cuticles will stay aligned and the hair will be tangle-free hair in its most natural form. True Virgin Remy quality hair lasts for a long time, can be reused several times, and can be coloured or flat ironed with heat just like one’s own natural hair. Your Eden Virgin hair will last you for at least one year and if taken care of properly 2 years.

What does single donor bundle mean?

Single donor bundles mean that each weft of Eden Virgin Hair has come from one female donor. We collect all Eden Virgin Hair directly from a donor’s ponytail. This ponytail is then cleaned & moisturised with 100% organic products and then sewn into wefts. Because of this meticulous process Eden Virgin hair does not matte, tangle & will last you 1-2 years,depending on how well the hair is taken care of.

Can I use hot tools on my Eden Virgin Hair?

Yes, you can! We always recommend using a heat protectant when using hot tools on your Eden Virgin Hair.

Can I dye my Eden Virgin Hair?

Yes, you can dye your Eden Virgin Hair. All Eden Virgin Hair is made withmade with the highest quality, 100% remy human hair and can be dyed/ toned to whatever colour you desire. Just like your own hair, dying the extensions strips them of moisture. Therefore, we recommend deep conditioning your extensions after you dye/tone them; just like you would your own hair.

Is Eden Virgin Hair 100% Human Hair?

Eden Virgin Hair is 100% Remy Human hair, double drawn and the most luxurious quality available worldwide. Our Virgin Hair is ethically sourced from temples in India.

How do I care for my Eden Virgin Hair?

Eden Virgin hair is easy to take care. We recommend treating your Eden Virgin with lots of love and they will last you multiple installs, 1+ year or more.

  • Before installing your Eden Virgin Hair, we recommend co-washing your bundles (using equal parts shampoo + conditioner) & then rinse and deep condition your bundles. We suggest leaving the conditioner on for 30+ mins and then rinsing it out.
  • After installing your Eden virgin hair, we recommend co-washing your hair 1 per week and deep conditioning every 1-2 weeks.
  • Although you can blow dry your hair your Eden’s we prefer to let them air dry. This reduces the amount of heat that is applied to them.
  • Always use sulphate free products on your Eden’s. The OGX Shampoo and Conditioner are some of our favourites.
  • Always use a heat-protectant when using hot tools such as straighteners or curling irons.
  • At night, we recommend putting your Eden virgin hair into a loose braid & sleeping with a silk pillow or cap. This prevents friction on the hair & any breakage.
  • Use a wide-tooth comb when brushing your Eden Virgin Hair.
  • Most importantly, treat your Eden Hair Extensions with care and they will show your hair love for 1 year or more.

Questions’? Email us at hello@edenahairextensions.com.au we would love to hear from you.

CanI return or exchange my Eden’s?

Yes, of course you can! We strive to make your shopping experience as risk-free and enjoyable as possible. We offer 60-day exchanges as long as your Eden virgin hair has not been worn or tampered with in any way. Please contact us at hello@edenhairextensions.com.au advising us of your exchange/refund and we’ll provide you with all the details and information. There is also more information on exchanges here and refunds here.

How long do Eden Virgin Hair typically last?

We are proud to offer you the highest quality Virgin Hari available worldwide. Your Eden virgin hair can last you up to 1-1.5 years & multiple installs.

My Eden Clip Ins are shedding, what do I do?

Some shedding is normal within the first couple wears, just like your own hair! But if you feel your Eden Clip-Ins are shedding excessively, please feel free to contact us at hello@edenhairextensions.com.au .

FAQ Clip Ins

What is the difference between 120g, 160g, 220g?

We have designed Eden Clip Ins in such a way that they blend seamlessly and undetectably with all hair thicknesses. That is why we have created 3 different weights, to match all hair types.

120g Collection

If you have finer, longer hair our 120gram Collection is suitable for you. Being our smallest set, it was designed to create a subtler change in hair thickness and length. It will help add dimension and volume to your hair whilst still looking extremely natural.

160g Collection

If your hair is medium to average thickness and is to your collar bone or longer, Eden 160gram Collection Clip ins will blend magically with your hair. 160grams will blend with most hair types except for women with very thick or short hair.

220g Collection

Eden 220g Luxury Collection is our most popular and versatile set. It is so versatile because it comes with the most hair and will blend with all hair thicknesses. If you have above average thickness or shorter hair this is the perfect set for you. If you have a blunt cut or bobwe also recommend the 220  Collection. 220 grams is a suitable set forall thicknesses, hairstyles & lengths.

All Eden Hair Extensions are made of the same, high-quality grade 100% Human Remy Hair.Our Clip-Ins come with 10 pieces- 10: 1 x 8” weft, 1 x 7″ weft, 2 x 6” wefts, 2 x 4” wefts, 4 x 1” wefts.

How do I know what shade to choose?

If you are unsure what shade is perfect for you, please email us a picture of your hair in natural lighting to hello@edenhairextensions.com.au. We’ll get back to you within 24 hours and recommend the best Eden shade. We don’t want to brag, but we have had 99.9% accuracy with matching our customers to their perfect Eden shade online. Or, if you rather order a colour sample please visit our colour sample page here. You can order any of our 11 colours and discover your perfect Eden match in the comfort of your hair own.

Can I dye my Eden’s?

Yes, you can dye your Eden’s. All Eden extensions are made with the highest quality, 100% remy human hair and can be dyed/ toned to whatever colour you desire. We recommend using sulphate free products and always testing the product on a section of the extensions before dying the whole set. Just like your own hair, dying the extensions strips them of moisture. Therefore, we recommend deep conditioning your extensions after you dye/tone them; just like you would your own hair.

Are Eden’s 100% Human Hair?

All Eden extensions are 100% Remy Human hair, triple wefted and the most luxurious quality available worldwide. Our clip in hair is ethically sourced from temples in India. Eden is the only hair extensions company, worldwide, to provide clip ins from a single donor, rather than hair from several donors. As a result, your Eden clip ins will last you longer then any other brands.

How do I care for my Eden Clip Ins?

Eden Clip Ins are very easy to take care of and fairly low maintenance. We recommend treating your Eden’s like your hair. Here are some suggestions to ensure your Eden’s last you 1 year or more.

  • Before and after using your Eden’s remember to brush them gently with a soft bristle brush.
  • We recommend cleaning your Eden’s every 10-15 wears OR if you have used a lot of product on them.
  • When washing your Eden’s use lukewarm water, apply a moderate amount of shampoo and ensure to rinse thoroughly. Apply a generous amount of conditioner and rinse. You can also leave the conditioner on for 20-25 minutes for a deep condition. Allow your Eden’s to airdry.
  • Always use sulphate free products on your Eden’s. The OGX Shampoo and Conditioner are some of our favourites.
  • Always use sulphate free products on your Eden’s. The OGX Shampoo and Conditioner are some of our favourites.
  • Most importantly, treat your Eden Hair Extensions with care and they will show your hair love for 1 year or more.

Questions’? Email us at hello@edenahairextensions.com.au we would love to hear from you.

How do I Clip In my Eden’s?

Eden Clip Ins are super easy to use. Please check out this video, where we walk you through you step-by-step on how to apply your Eden Clip Ins. After watching this video, you will be an absolute pro! https://www.youtube.com/watch?v=OqbvM_BgWmE

CanI return or exchange my Eden’s?

Yes, of course you can! We strive to make your shopping experience as risk-free and enjoyable as possible. We offer 60-day exchanges & returns if the security seal has not been broken and your Eden’s have not been opened, worn or tampered with in any way. Please contact us at hello@edenhairextensions.com.au advising us of your exchange/refund and we’ll provide you with all the details and information. There is also more information on exchanges here and refunds here.

What does Remy, Double Drawn, Triple-Wefted Clip

Eden Remy, Double Drawn, Triple-Wefted Clip-In hair is the thickest most voluminous Clip-in hair available. Remy means that the hair cuticle is pointing in the same direction, this prevents tangling and matting of the hair. Double drawn ensures that the hair is thick from top to bottom. Triple wefted means that you have 3 wefts of hair sewn onto a lace ribbon. This ensures that you receive the thickest, fullest hair possible.

How long does my hair have to be to wear Eden Clip Ins?

We recommend 6 inches minimum, but if you think you can make it work then you are more than welcome to try it out :).

Can I use hot tools on my Eden Clip Ins?

Yes, you can! We always recommend using a heat protectant spray. On a side note some ladies wash them first to take off the vitamin enriched coating.

How often should I wash my Eden Clip Ins?

We recommend cleaning your Eden’s every 10-15 wears OR if you have used a lot of product on them.

How long do Eden Clip Ins typically last?

We are proud to offer you the highest quality hair extensions available worldwide. Your Eden Clip Ins will last anywhere from 6-12 months, depending on their usage and how they are cared for and maintained.

My Eden Clip Ins are shedding, what do I do?

Some shedding is normal within the first couple wears, just like your own hair! But if you feel your Eden Clip-Ins are shedding excessively, please feel free to contact us at hello@edenhairextensions.com.au.

How do I choose between 120g, 160g or 220g Eden Clip Sets?

What exactly is offered in each set, and what is the difference between the three options?

All Eden Hair extensions are sold in a full head set and are made of the same high-quality grade 100% remy human hair. The only difference between each set is the weight. The higher the grams, the more hair that is attached to each weft. The individual strands themselves will remain consistent in thickness.

All Eden sets include 10 clips in total:

  • 1 x 8” weft,
  • 1 x 7″ weft,
  • 2 x 6” wefts,
  • 2 x 4”wefts,
  • 4 x 1” wefts

I’m not sure which grams is best for me - how do I choose between the 120g, 160g, and 220g set?

When choosing your ideal Eden weight, it’s important to opt for a set that best matches your hair type.

120 gram set: If you have finer, longer hair our 120g set is suitable for you. Being our smallest set, it was designed to create a subtler change in hair thickness and length. It will help add dimension and volume to your hair whilst still looking extremely natural.

160 gram set: If your hair is medium to average thickness and is to your collar bone or longer, Eden 160gram set will blend magically with your hair. 160grams will blend with most hair types except for women with very thick or short hair.

220 gram set: 220g is our most popular and versatile set. It is so versatile because it comes with the most hair and will blend with all hair thicknesses. If you have above average thickness or shorter hair this is the perfect set for you. If you have a blunt cut or bob we also recommend the 220 Luxury Collection. 220 grams is a suitable set for all thicknesses, hairstyles & lengths.

The reason why it’s so important to opt for a set that best matches your hair type is because it will help you achieve the most natural blend. For example, even if you have thick hair and don’t want to add any more volume, we still recommend going for our 220g set because if you opt for a lighter weight, it may result in the extensions appearing “stringy” or unnatural in your hair.

I have short hair. Which set should I pick?

For best results, we recommend that your hair be at least 6-7 inches in length (that’s around shoulder length). It is ideal to go for a heavier set when blending your Eden Extensions with short hair, to ensure that there is enough hair on each weft to work with and create a seamless blend. If you have fine hair, we recommend to going for the 160g set, otherwise, for medium to thick hair types, the 220g should be ideal.

What lengths do you offer?

All Eden Hair extensions are offered in a standard 20-inch length.

If you are looking for a shorter length, you’re always welcome to have your Eden Extensions cut or trimmed shorter by an experienced hair stylist since they are made of 100% remy human hair. If you decide to get them cut, we recommend having them already clipped into your hair during the haircut. I would also recommend coming up with a numbering system for the wefts, so that you know exactly where each weft is supposed to be clipped in for the future uses.

Logistics - Your Questions Answered

How long does shipping take?

iPlease allow for 2-5 business days to process and ship your order within Australia. If you encounter any problems please email us at hello@edenhairextensions.com.au.

How do I track my package?

You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.

Where do you ship from?

Our shipping facility is currently located in Sydney, Australia.

My payment won't go through?

Try using a different browser, this tends to be the solution. If you are still experiencing issues, feel free to contact us at hello@edenhairextensions.com.au

Enjoy your Eden Hair Extensions! If you have any questions please contact us at hello@edenhairextensions.com.au