Frequently Asked Questions about Hair Extensions

Eden Hair Extension Clip-ins – Your Questions Answered

What does Remy, Double Drawn, Triple-Wefted Clip-In hair mean?

Remy, Double Drawn, Triple-Wefted Clip-In hair is the thickest most voluminous Clip-in hair available. Remy means that the hair cuticle is pointing in the same direction, this prevents tangling and matting of the hair. Double drawn ensures that the hair is thick from top to bottom. Triple wefted means that you have 3 wefts of hair sewn onto a lace ribbon. This ensures that you receive the thickest, fullest hair possible

What is the difference between 120g, 160g & 220g extensions?

All Eden Hair Extensions are made of the same high quality grade 100% Human Remy Hair. The only difference between each set is the weight. Our 120 gram set is most suitable for finer hair types. Our 160 gram set is our most popular set and is suitable for medium to thicker hair types. Often, this set can also be worn if you have finer hair. Our 220 gram set is our biggest set and is perfect for thicker hair types or if you are looking for that extra volume. All our Clip-Ins come with 10 pieces- 10: 1 x 8” weft, 1 x 7" weft, 2 x 6” wefts, 2 x 4” wefts, 4 x 1” wefts.

My EHE Clip-Ins aren't the right colour. I haven't opened the main part of the package, how do I return/exchange?

If you would like to send them back for an exchange or refund, you may do that as long as the security seal has not been broken and they have not been opened or worn, please contact us prior to sending your Eden Hair Extensions back for full details & address information.

How do I know which colour to choose?

If you are unsure on which colour will match you, feel free to send us an email hello@edenhairextensions.com.au of your hair taken outside in natural light and we would love to colour match you :)

How do I clip-in my Eden Hair Extensions?

We have a whole page dedicated to this on our site! Check it out here: put in URL.

How long does my hair have to be to wear Eden Hair Extensions Clip-Ins?

We recommend 6 inches minimum, but if you think you can make it work then you are more then welcome to try it out :)

Can my Eden Hair Extensions Clip-Ins be dyed?

Our extensions are 100% human hair that has gone through its own dyeing process, and although they were constructed to accept colour, we do suggest getting a professional opinion by an experienced colourist. Dyeing may lead to shortening the lifespan of your Eden Hair Extensions Clip-Ins and possibly cause damage if not done correctly. We also recommend not lightening or using any bleaching agents. Please keep in mind, that if chosen to dye Eden Hair Extension Clip-Ins, it is up to the customers discretion and done at your own risk.

Can I use hot tools on my Eden Extension Clip-Ins?

Yes you can! We always recommend using a heat protectant spray and on a side note some ladies wash them first to take off the vitamin enriched coating.

How often do I wash my Eden Clip-Ins?

ONLY wash your Eden Hair extensions when they look like they absolutely need it! As they are not attached to your scalp, they don't receive the natural oils as our own hair does! So there is no need to wash them as often as you wash your own hair.

How long do Eden Clip-Ins typically last?

The lifespan of Eden Clip-Ins is anywhere from 3 - 6 months, depending on their usage and how they are cared for and maintained.

My Eden Clip-Ins are shedding, what do I do?

Some shedding is normal within the first couple wears, just like your own hair! But if you feel your Eden Clip-Ins are shedding excessively, please feel free to contact us.

Eden Extensions Virgin Hair - Your Questions Answered

What is Virgin Hair?

The term virgin hair refers to hair that has been untouched by chemical processes such as dyes, perms, and relaxers. Our Pure Virgin Hair is selected.

What does Remy Mean?

Remy” or “Full Cuticle Hair” means that the hair has all cuticles healthy, intact and all cuticles flow in the same direction from root to the tip. Typically hair is of “remy” quality when it has been collected directly from a woman’s head and has been cut while held in a ponytail, so none of the hair strands fall to the floor.

Because of the careful collection process, only “Remy” quality hair can guarantee that all cuticles will stay aligned and the hair will be tangle-free hair in its most natural form. True “remy” hair lasts for a long time, can be reused several times, and can be coloured or flat ironed with heat just like one’s own natural hair.

How is the Length Measured?

The Straight Textures are measured true to length. The curly, Body Wave, Loose Wave, and Deep Wave are measured when hair is pulled straight.

Can my Eden Hair Extensions Virgin Hair be straightened & Curled?

YES, this is 100% Human Hair, so treat it as your own. You can curl and straighten the hair as desired. (Note – The hair may lose some of the curl pattern with constant blow dryer.)

Can my Eden Hair Extensions Virgin Hair be Coloured/Dyed?

YES, you can colour our hair. Eden Hair Extensions Virgin Hair is 100% virgin remy hair of premium quality and has never been chemically treated and it can therefore handle the colouring process very well. However, it will no longer be virgin once you colour or process the hair. We suggest you consult a professional if you wish to colour your new hair.

How much hair do I need to order?

For a full sew in weave we recommend buying 2-3 packs of hair. For hair over 16″, we recommend ordering 3-4 packs of hair. The main rule: longer hair equals shorter weft width. Also, take into consideration that the numbers packs needed also depends on the style and volume you desire. For example, if you want a celebrity weave with a lot of volume and layers, you will need 3 to 4 packs of hair.

How often do I need to wash my Eden Hair Extensions Virgin Hair?

We recommend washing your Eden Hair Extensions Virgin hair at least once a week. If you use a lot of product you may need to wash it twice a week. Use a shampoo of PH 7 or below. Never use a volumizing shampoo or alcohol base products as it will: raise the cuticles, cause tangling and dry out the hair.

What does Co-Washing Mean?

Co-Washing, also known as conditioner washing, is a way to clean the hair without the use of shampoo. Washing your hair with conditioner, or co-washing, is often considered very good for curly hair. Co-washing consists of cleansing the hair with a MOISTURIZING conditioner.

How do I restore my hairs curls?

To restore your curls use a spray bottle with water and a splash of moisturizing conditioner. Scrunch up hair gently to reform curls.

How do I maintain the shine of my hair?

We recommend using a couple sprays of Argan oil to maintain the hairs shine and vitality.

Why is my hair shedding?

It is normal for the hair to shed a couple of hair, as your own would. Sealing your wefts will reduce the shedding of your hair. If you cut your wefts, this will increase the frequency of your hair shedding.

How do I protect my hair when I sleep?

We recommend that you braid your hair into one to two braids before bed. Wrap your hair in a satin scarf or bonnet.

Logistics - Your Questions Answered

How long does shipping take?

Please allow for 2-5 business days to process and ship your order within Australia. If you encounter any problems please email us at hello@edenhairextensions.com.au.

How do I track my package?

You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.

Where do you ship from?

Our shipping facility is currently located in Sydney, Australia.

My payment won't go through?

Try using a different browser, this tends to be the solution. If you are still experiencing issues, feel free to contact us at hello@edenhairextensions.com.au

Enjoy your Eden Hair Extensions! If you have any questions please contact us at hello@edenhairextensions.com.au

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