We are committed to providing the highest quality hair extensions and friendly customer service.
PRICING & CURRENCY CONVERSION
All prices listed on the website are in AUD dollars. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller. Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.
We accept all major credit cards (Visa, MasterCard, American Express) Afterpay, as well as PayPal payments.
No card information is ever saved at Eden Hair Extensions and it remains the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through Payment Express and PayPal which is a secure form of payment. Used by millions of people daily, Payment Express and PayPal are heavily encrypted third party-payment processors.
We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third-party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. Eden Hair Extensions does NOT keep credit card information on record.
SHIPPING AND VERIFICATION
Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure to also enter the correct shipping address (Street number and name, City, State, and Post Code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly.
We do our best to deliver your product to you as quick as possible; therefore there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please let us know at [email protected] as soon as you place your order. We will do our best to amend your order, however, we cannot promise that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s unfortunately too late for our team to cancel your order, you can return your order to us once you’ve received it. For more information on how to return your order click here. Your best option is to wait and see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.