Returns & Refunds

Returns & Refunds

WE ARE ALWAYS HERE TO HELP

Here are some answers to your questions about how to return your Eden Hair Extensions. 

  1. Do you have a return policy or exchange policy?
  2. May I return my order?
  3. Why are Eden Hair Extensions non-returnable if opened?
  4. How do I make a return?
  5. Do I have to pay for the shipping of my return?
  6. When will I receive my refund?
  7. What is the return period?
  8. May I return Eden Hair Extensions without contacting you or getting an RMA?
  9. Can I return my order after using AfterPay?
  10. How may I contact you?
1. DO YOU HAVE A RETURN POLICY OR EXCHANGE POLICY?

Yes, we are pleased to offer a return policy on unopened hair extensions. We find that we have remarkably low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.

2. MAY I RETURN MY ORDER?

We are more than happy to accommodate returns on hair extensions that have NOT been opened, worn or tampered with.

You may return your Eden Hair Extensions order ONLY if they have been unopened and not taken out of the packaging. Eden Hair Extensions are packaged with a special golden security seal which identifies if the extensions have been taken out of the cardboard backing to which they are attached.

3. WHY ARE EDEN HAIR EXTENSIONS NON-RETURNABLE IF OPENED?

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.

We are not alone; other hair extensions suppliers do not allow returns of opened items for the same reasons.

4. HOW DO I MAKE A RETURN?

You must contact us first at (help@edenhairextensions.com.au) within the industry leading thirty (30) day return period. We will then issue you a Return Merchandise Authorization (RMA). All Eden Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or a return will not be issued. All returns must be accompanied by a copy of your invoice.

We will then provide you with our return address where the returned items will be inspected to see if you qualify for a return. Opened merchandise will not be refunded.

5. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because Eden Hair will not be responsible for lost returns.

Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.

6. WHEN WILL I RECEIVE MY REFUND?

A full refund will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the cardboard backing which is protected by a golden security seal.

7. WHAT IS THE RETURN PERIOD?

We will provide a full refund on unopened hair extensions within industry leading thirty (30) days of the date that you receive your hair extensions.

8. MAY I RETURN EDEN HAIR EXTENSIONS WITHOUT CONTACTING YOU OR GETTING AN RMA?

No. You must contact us prior to sending your return as our return address is different from the address we ship our hair extensions from. Also, the RMA facilitates tracking of your returned product and expedites your refund.
Please note that refunds for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.

11. CAN I RETURN MY ORDER AFTER USING AFTERPAY?

All AfterPay orders are refundable less a $20 transaction fee which is charged to us to process the return. We do not receive this money rather it is a deduction as a result of returning the item via their portal. Please email us if you have any questions.

10. HOW MAY I CONTACT YOU?

You may contact us by e-mail at help@edenhairextensions.com.au and we will reply to you within 24 hours. If you wish to exchange your item(s) please follow our exchange policy here.

 

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